Support

01 Email us

For account issues, payment disputes, verification problems, or anything else — email us directly and we'll respond as soon as we can, typically within a few business days.

02 Reporting abuse or unsafe behavior

If you need to report a specific user, message, or call, the fastest way is the Report button inside the app on their profile or in the conversation — it reaches our moderation team directly. For anything urgent or that you can't report in-app, email us and mark the subject line "Urgent."

03 Payment issues

If a payment was charged but coins didn't arrive, or you were charged unexpectedly, email us with your account email and, if you have it, the approximate time of the transaction. We can look up the payment on our end.

04 Account & data deletion (Dosho)

To delete your Dosho account and its data:

1. Open the Dosho app, go to Account → Settings, and choose Delete Account — or email hello@dosho.site from the address on your account requesting deletion.
2. Your account is deactivated immediately and your username, bio, profile photo, and gallery photos are removed right away.
3. Transaction/wallet history and messages you exchanged with other users are retained for a limited period afterward for legal, tax, and fraud-prevention purposes, and because that history is also part of other users' records — this data is not tied back to your public profile once deleted.
4. Verification documents (ID/selfie, if submitted) are retained only as long as needed to confirm eligibility and deleted on a routine schedule afterward.

To delete only some of your data, without deleting your account: gallery photos can be removed individually at any time from Account → Edit Profile in the app. For any other partial-data request (e.g. specific chat messages or your bio), email hello@dosho.site from your account address describing what you'd like removed — we'll confirm receipt within a few business days.

See our Privacy Policy §7 for full retention details.